Job Description The Specialist is the first point of contact navigating patients to Davis Street Primary Care Clinic.
This role is an integral part of the revenue cycle and patient centered care delivery by capturing accurate, complete and up
*date patient demographics and financial information.
The Specialist facilitates and assists patient flow activities to reduce patient time and increase patient satisfaction and positive experience putting ‘patient first\\\'.
DUTIES AND RESPONSIBILITIES Receives telephone inquiries and return calls and voice messages promptly within an hourMeet new patient or patient representative explaining clinic regulations as to hours of operations, schedule of charges, financial responsibility and rights to Protected Health Information [PHI]Greet and register patient and/or responsible party efficiently with no delayObtain and review patient profile collected from New Patient Registration FormInput UDS required patient information and insurance information onto eCWObtain proof of medical insurance and identification and scan tonto eCW patient hubCheck eligibility and determine financial responsibility prior to careAdvise patient and collect co
*insurance prior to check
*inObtain signed statement from patient and consent for treatmentRoutinely complete patient check
*in and check
*out in a timely mannerRetrieve voice mail messages and return calls promptlyMake reminder calls, follow
*schedule and cancel appointmentsPull
*out charts 24
*48 hours prior to appointment, update ‘virtual visit\\\' notes when neededMaintain and keep adequate supply of Clinical Forms and destroy unnecessary documentsAttends weekly staff training and participate in daily team huddleKeep and maintain the Clinic waiting area and patient lobby clean, organized and safeQUALIFICATIONS and REQUIREMENTSHigh school diploma or equivalent, associate or undergraduate degree is preferredExperience in customer service, telephone etiquette and computer proficiencyPeople
*person skills and understand the needs and sensitivity of the clients we serveWork as team player and maintain an open communication with other front office staffMaintain professional demeanor at all times and must keep the supervisor informedAble to work independently but must keep the supervisor informedReliable attendance and must be able to work in varying shift consistent with Clinic hoursWork in temperature controlled and artificial lightning, maybe exposed by infectious material during patient contactMust obtain CEC certification during the 90
*day introductory periodAble to perform repetitive standing, sitting, stooping, walking and reaching and lifts up to 15 lbsMust pass a full background check and physical fitness and medical examination Company DescriptionAbout Davis Street:
Throughout its forty
*five year history, The Davis Street Community Center Incorporated Davis Street has responded to the needs of San Leandro\\\'s most vulnerable families to survive and flourish.
Serving more than 15, 000 individuals annually, Davis Street helps low
*income families of the Eden area and surrounding communities to improve their quality of life through short and long
Today, Davis Street is a comprehensive safety net that assist clients to navigate their journey in financial, physical, and mental well
Davis Street programs include a Federally Qualified Health Center (FQHC) Primary Care Clinic providing medical, dental and behavioral health services; food and clothing; subsidized child care; housing and utility assistance and referrals; and five childcare centers.
Stepping Stones is the newest member of the Davis Street family serving over 300 consumer who live with development disabilities.
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